Understanding Our Cancellation Policy
Your understanding of our cancellation policy helps ensure a smooth experience for everyone. Here, we outline the key aspects of our policy, highlighting any important guidelines and timeframes to keep in mind. Our goal is to provide clarity and support, making the process as straightforward as possible.
Cancellation Policy Overview
We understand that plans can change. To ensure fairness, we ask for a notice of at least 24 hours for cancellations or rescheduling. If shorter notice is given, a fee may apply. Your understanding helps us accommodate all families effectively.
Important Points
Our goal is to support your family’s needs. To avoid fees, please notify us promptly about any changes. We appreciate your cooperation in helping us maintain our service quality for everyone.
Common Questions
We're here to clarify your concerns about bookings.
If you cancel on the same day, we may not be able to offer a refund since it limits our ability to fill that slot. We recommend giving us as much notice as possible to reschedule without any fees.
Yes, you may reschedule your appointment without any charge as long as you do it with at least 24 hours’ notice. We’re here to accommodate your needs.
Refunds are processed on a case-by-case basis. If you cancel with sufficient notice, we will issue a full refund. Unfortunately, late cancellations may not be eligible for a refund.
You can reach us via our contact form or call us directly at the number listed on our website. We’re happy to help address your questions or concerns.
No, we do not record sessions to protect your confidentiality and privacy. Your comfort and trust are of utmost importance to us.
We are open Monday through Friday from 9 AM to 5 PM. Feel free to reach out anytime during those hours for assistance!